Customer Service Representative

Waseca Agency
108 2nd Street NE, Waseca, MN 56093
 
$41,500 to $48,000 a year - Full-time
 
Full job description
 
Waseca Agency is looking for an outstanding Customer Service Representative to join our team. We are an independent insurance agency with offices in Minnetonka, St. Paul, and 15 outlying MN locations. This position is in our Waseca, MN office. We write business for over 70 insurance companies and have a wealth of expertise for employees to draw on. We are a family business with a long history of growth and are seeking a candidate who will provide extraordinary customer service to our clients.
 
Responsibilities:
As a Customer Service Representative with Waseca Agency, your role will include the following:

• Servicing an existing book of business and profitably growing this business.
• Supporting producers by processing new business applications, preparing and presenting quotes, binding new accounts, and processing changes to existing policies in a timely manner.
• Issuing certificates of insurance, state filings, auto ID cards, etc.
• Informing and educating clients about policy coverages and changes.
• Advising customers of claims and billing procedures as needed.
• Answering overflow calls and greeting walk-in clients.
• Conducting Personal Insurance Reviews with existing clients.
• Entering data as required

• Salary based on experience
• 40 hours per week M - F

• PTO and Paid Holidays
• Paid Training
• 401(k) with match up to $2,000
• Competitive Health Insurance with Company Contribution
• Other Available Insurance

• Minnesota Property and Casualty Insurance License. Not required initially, but eventually will become licensed.
• Outstanding customer service and communication skills with a timely sense of follow up.
• Proficient with Windows, Microsoft, Outlook, and Word.
• Excellent organization, prioritization, and multi-tasking skills.
• This is a full-time position that includes a competitive compensation based on experience. We look forward to meeting a motivated and dedicated individual who is looking to grow within our agency.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance